Frequently Asked Questions about SAP AMS
What is SAP AMS?
AMS stands for Application Management Services and Support. AMS aims to ensure the availability of applications throughout their entire lifecycle and offers support in the event of faults. "SAP AMS" refers to the support, optimization, and further development of SAP systems in order to enhance their stability and availability and to reduce the costs of running them.
What are the reasons for outsourcing IT support?
There are good reasons to outsource AMS:
- Transparency and predictability of IT costs
- Your employees can concentrate on value-creating projects
- High availability at a fixed price
- Savings when you no longer have to ensure an expensive 24/7 operation in-house
- Your employees do not have to ensure an on-call service
- Reduced training costs
- Internal resources are often not sufficient to guarantee the SLAs of the departments
- Use of external know-how for own IT
When is it worthwhile to commission an external AMS service provider?
IT specialists become more important in driving innovation. But for many companies it is difficult to find good specialists. So the lack of IT specialists becomes critical to the business. When companies outsource AMS tasks, their own IT staff can concentrate better on their important core tasks.
For example, your IT employees have less time for productive digitization projects because of daily routines? Would you also like to know how to benefit from an external AMS service provider? Based on ten questions, find out if outsourcing the AMS to an external service provider is worthwhile for you.
How much do Application Management Services and Support cost?
How much does it cost to contract an external service provider for AMS? Our cost comparison uses a precise calculation to show how much you would have to invest in internal processing and compares with the costs of external processing. The calculation shows, that the savings potential is up to 50 percent.
Rather use your resources for your core business
Operating an in-house Application Management and Support is extremely elaborate in terms of start of operations and maintenance, causing high costs which can hardly be planned in advance since they can occur out of the blue - e.g. in form of a warehouse downtime. However resources are limited and your smart application determines the success or failure of your internal projects.
In cooperating with us as an external AMS- service provider you can bundle your internal resources for other tasks such as the harmonization of your existing systems: you gain more flexibility for your core business, crucial projects and the development of innovations while effectively preventing a predictable overload of your team. Even in times when your need for support for day-to-day operations fluctuates greatly, our individual models offer the flexibility you need to remain confident in your actions.
10 good reasons to outsource your AMS
- your employees can focus on projects
- your employees do not have to ensure on-call duties
- resources do not have to be kept available
- SLAs of special departments can not be guaranteed by internal resources
- cost transparency
- cost control
- high demand of means to ensure an in-house 24/7 operation
- improved scalability
- supplementation of internal know-how
- utilization of synergies
Step by step to success – the transition
Your support is outsourced following established and standardized steps. This is how we guarantee a seamless transition while reducing the duration of the transition to a minimum.
Together we succeed the following phases:
Phase 1: Initial process documentation
At the end of this phase, a comprehensive software- and process documentation will be available and our experts are able to describe all processes in detail.
Phase 2: Incorporation of our employees
After the initial process documentation, our experts get familiar with the test system and check the reliability of processes, software functionalities and - documentations. Gaps in documentation are closed and made available to you.
Phase 3: Shadow Phase
During this phase, our experts can already solve tickets in cooperation with you and are able to document malfunctions by means of the SALT-owned documentation.
Phase 4: Share Phase
Our experts solve tickets independently on site and make agreements on open points regarding scheduling and the distribution of tasks.
Phase 5: Remote Support
A complete software- and process documentation will be available. This enables the transition team to make the support team in Wuerzburg fit for day-to-day operations.
At the end of the transition, our experts solve tickets independently and remote. Due to frequent reviews and coordinations we create maximal transparency while guaranteeing a smooth operating system environment.
You are looking for a partner, who supports your business-critical processes and systems by highly qualified employees while having your back? Get in touch and we will customize a tailor-made solution package to meet your needs.
Your contactNicole Winterholler
Fon: +49 931 46086 2750