Would you like to benefit from reliable Application Management Services and spare your resources at the same time? Is it crucial for you to be technologically up to date at all times? Is it important for you to run the latest SAP release or to integrate state-of-the-art technologies into your existing processes, such as Pick-by-Light, Pick-by-Voice or AutoStore? And be legally on the safe side?

Then our SAP Application Management Services are the thing for you.

Certified competence references services

What is SAP AMS?

SAP Application Management Services (AMS) elevates the stability and availability of SAP-Systems while significantly reducing all costs of ongoing operations. Support services can be outsourced to a service provider thanks to standardized service processes, freeing up internal resources for strategically important tasks.

SALT Solutions is SAP Gold Partner.

SAP_GoldPartner

We are equipped with SAP certified competence to assist the SAP Application Management & Support (AMS) of your entire Supply Chain. Our support team members in Wuerzburg are at your service 24/7 on 365 days - or offer tailor made support services to meet your individual needs.

Our SAP AMS offers all of these advantages at absolutely transparent fees. The scope is scaled flexibly to your demand, covering 24/7 as well as a pure night support in order to free your internal employees. Our AMS competence secures your ongoing operations and enables you to focus your internal resources upon strategical tasks. You minimize the risk of process interruptions by our seamless availability of our Service Desk and Application Support.

These customers trust us

Rather use your resources for your core business

Operating an in-house Application Management and Support is extremely elaborate in terms of start of operations and maintenance, causing high costs which can hardly be planned in advance since they can occur out of the blue - e.g. in form of a warehouse downtime. However resources are limited and your smart application determines the success or failure of your internal projects.

In cooperating with us as an external AMS- service provider you can bundle your internal resources for other tasks such as the harmonization of your existing systems: you gain more flexibility for your core business, crucial projects and the development of innovations while effectively preventing a predictable overload of your team. Even in times when your need for support for day-to-day operations fluctuates greatly, our individual models offer the flexibility you need to remain confident in your actions.

10 good reasons to outsource your AMS

  • your employees can focus on projects
  • your employees do not have to ensure on-call duties
  • resources do not have to be kept available
  • SLAs of special departments can not be guaranteed by internal resources
  • cost transparency
  • cost control
  • high demand of means to ensure an in-house 24/7 operation
  • improved scalability
  • supplementation of internal know-how
  • utilization of synergies

QUALITY FEATURES

system stability

system stability

Our support reduces downtime when repairing equipment and software.

flexibility

flexibility

We tailor our offer flexibly to your individual needs.

quick start

quick start

Our SAP support experts quickly familiarize themselves with your software and processes.

efficiency

efficiency

We offer response times of 15 minutes and solution times of less than two hours.

Skilled Service Desk

Skilled Service Desk

Our employees bring extensive logistical know-how to the problem solving process.

fall-back

fall-back

As an escalation stage, we provide trained, highly qualified customer teams as fall back.

no anonymity

no anonymity

Your SLM is responsible for you on a long-term basis and knows your special requirements exactly.

specific answers

specific answers

You will always receive tested answers adapted to the situation with a high initial solution rate.

ticket system

ticket system

Thanks to our ticket system, the support process is always traceable.

cost control

cost control

Our service flat rate with fixed included hours creates planning security for your budget.

transparency

transparency

Our SLM and regular reporting create transparency about ongoing activities and compliance with agreed SLAs.

SDE and MOD

SDE and MOD

We use Service Desk Experts (SDE) and Manager on Duty (MOD) for process assurance.

QUALITY FEATURES

system stability

Our support reduces downtime when repairing equipment and software.

flexibility

We tailor our offer flexibly to your individual needs and offer, for example, the possibility of unbureaucratically adjusting included hours during the holiday period or in the event of illness.

quick start

Our SAP support experts quickly familiarize themselves with your software and processes.

efficiency

We offer response times of 15 minutes and solution times of less than two hours.

skilled service desk

Our Service Desk not only serves as a dispatcher, but also has a high initial solution rate of 60 to 70 percent. Our employees have extensive logistical know-how.

fall-back

As an escalation stage, we provide trained, highly qualified customer teams as fall back.

no anonymity

Your Service Level Manager is responsible for you on a long-term basis and knows your special requirements exactly.

specific answers

You will always receive tested answers adapted to the situation with a high initial solution rate.

ticket system

Thanks to our ticket system, the support process is always traceable.

cost control

Our service flat rate with fixed included hours creates planning security for your budget.

transparency

Our SLM and regular reporting create transparency about ongoing activities and compliance with agreed SLAs.

SDE and MOD

We use Service Desk Experts (SDE) and Manager on Duty (MOD) for process assurance.

Quality improvement by external IT experts

Rely on us as an AMS service provider who has successfully completed numerous IT-related tasks and who is able to locate problems faster due to extensive experience helping users in a much shorter time than a common internal Application Support. In the scope of the Problem Management, we conduct root cause analyses and eliminate interference sources in the long run which lowers the number of incidents, saving you costs for their elimination while simultaneously freeing budget for investing into the development of processes.

You also benefit from external code checks provided by our experienced experts within the scope of our established Change Management processes and gain valuable insights on how to lower your costs while increasing the efficiency of your processes by our analysis of your business requirements. Our support team is set up to be on your side at all times by means of customized Service Level Agreements (SLAs).
Since the AMS team is made up of consultants and developers according to the DevOps approach, we are able to deliver everything from one source, covering individual changes to entire releases.  If needed, we will provide DevOps-teams operating your Change and Problem Management or support your team in doing so.

Our specialized qualifications

In addition to classic ITIL services such as Incident, Problem, Change and Service Level Management we also offer the following services:

  • HANA Readiness-Checks and realization
  • Migration
  • Release upgrade (especially related to SAP EWM)
  • Set up of test repository and test support
  • Business process- and system monitoring (manual and system-based)
  • Operational support
  • Inventory support
  • GoLive and Hypercare-support
  • In-house IT and Service Desk support
  • User and Key-user trainings
  • Documentation and post-documentation
  • SCRUM consulting and coaching
  • SAP, logistics and AMS consulting
  • Release Management
  • Transition Management
  • Management and realization of small projects

Highly qualified, multi-national team located in Wuerzburg / DevOps-teams

Our support team in Wuerzburg is equipped with more than 100 german-native speakers SAP- and ITIL-certified employees. We are reliably available and secure your business-critical processes 24/7 on 365 days. Thanks to many multilingual experts, language barriers are non existent. Our 24/7 support is offered in German and English, however our employees from all over the world also support you in Polish, Hungarian, Romanian, French, Spanish, Portuguese, Chinese, Russian and Turkish.

Guaranteed legal and operational security

As external IT service provider we are obliged to be aware of legal changes at any time. This knowledge may protect you from severe penalties of the legislator.We provide security during ongoing operations by a modern security and role concept, the outsourcing protects you from rule violations such as premature assignments of user rights.

Period- temporary support

We flexibly adjust our service times to your needs. In addition to frequently requested regular shift times (e.g. 5x8, 5x16, 5x24, 6x24 and 7x24) we also negotiate special agreements with customers, such as for example:

• Support beyond your in-house Service Desk-times, e.g. Mo-Fr 6 am to 8 pm
• Support only at night or on the weekend
• seasonal support times: in the season 7x24 and 5x16 off season
• or flexible according to your individual demand

We offer AMS for the following modules

  • SAP ERP or S/4HANA (MM, QM, PP, SD, WM, LES, TRM, FI, CO)
  • SAP EWM incl. MFS
  • SAP TM
  • SAP ME
  • SAP-based in-house developments

Step by step to success – the transition

Your support is outsourced following established and standardized steps. This is how we guarantee a seamless transition while reducing the duration of the transition to a minimum.

Together we succeed the following phases:

Phase 1: Initial process documentation

At the end of this phase, a comprehensive software- and process documentation will be available and our experts are able to describe all processes in detail.

Phase 2: Incorporation of our employees

After the initial process documentation, our experts get familiar with the test system and check the reliability of processes, software functionalities and - documentations. Gaps in documentation are closed and made available to you.

Phase 3: Shadow Phase

During this phase, our experts can already solve tickets in cooperation with you and are able to document malfunctions by means of the SALT-owned documentation.

Phase 4: Share Phase

Our experts solve tickets independently on site and make agreements on open points regarding scheduling and the distribution of tasks.

Phase 5: Remote Support

A complete software- and process documentation will be available. This enables the transition team to make the support team in Wuerzburg fit for day-to-day operations.

Transition completed.

At the end of the transition, our experts solve tickets independently and remote. Due to frequent reviews and coordinations we create maximal transparency while guaranteeing a smooth operating system environment.

You are looking for a partner, who supports your business-critical processes and systems by highly qualified employees while having your back? Get in touch and we will customize a tailor-made solution package to meet your needs.

Nicole Winterholler
Sales
Your contact
Nicole Winterholler
Nicole Winterholler
Sales
Fon: +49 931 46086 2750