The path (and the goal) is an active Application Management, constantly monitoring all operative processes while preventing shortfalls. Organizational adaptations in the direction of DevOps support the agility of the enterprise: in following this concept, consultants of special departments and IT-developers cooperatively ensure continuous and holistic process improvements. Professional Incident Management represents one particular part of the approach creating an overall transparency by structured incident recordings in an error data bank.
Neutral perspective for more transparency
This approach is beneficial because it enables a neutral perspective onto the business model, based on real observations. All operative performances are detached from strategic decision makings. Artificial intelligence (AI) is very successfully applicable within this area: it quickly and reliably identifies error patterns and provides solutions within milliseconds - compared to an error identification taking minutes or hours without AI.
Detach operative performances from strategic decisions
Neutral perspective upon your business model
Application of artificial intelligence to shorten response times and quality assurance
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