For optimum production support, IT must provide highest availability and quickest problem resolution. In implementing an SAP strategy, many companies, however, are faced with the decision between replacement investment or the continued use of existing IT systems. Ever scanter specialist know-how, expiring support contracts and poor spare parts supply increase operating risk.

AMS Team by SALT Solutions provides sustainable relief. Both for existing legacy applications as well as the SAP target environment there are user support, system monitoring and upgrades, restructuring and further development of SAP-certified SALT staff.

All steps of planning, support and implementation of IT services are carried out and documented according to clear standards of the IT Infrastructure Library (ITIL).

AMS and Support from SALT Solutions Create Room for Innovation by Relieving Your IT Staff of Routine Tasks:

• A central partner for hardware and software, problem solving and new requirements for SAP and non-SAP applications.
• High availability and stability of IT systems in production.
• Short response time to error or problem reports.
• Sustainable cleanup of operation and application problems.
• Relief of IT staff from routine support and maintenance of existing applications.
• Expert support in implementing an effective IT strategy for manufacturing.

What You Can Expect from AMS and Our Support Team:

• Support for SAP Systems (4.x, ECC, ME, MII) and non-SAP applications.
• Ongoing performance monitoring and proactive measures to maintain system stability.
• SAP-sizing, capacity planning and hardware selection.
• Expertise in the design of servers, databases, networks and user devices for manufacturing (for example, mobile terminals, printers, RFID, voice, bar code).
• Support for reorganization and new releases.
• Know-how transfer to your IT team on site to optimize software engineering and QA process.
• Hosting of your new system environment during application switch over while maintaining secure operations.
• Transfer of existing applications and application support for your current operations. 
• Appropriate further development of existing production software.

We offer individual services at „off-the-shelf“ prices.
You define the service level, we take care of the rest.

Basic Service

• Ensure a response time within one hour.
• Providing an application-specific infrastructure (development environment) on your test system or our own hardware.
• Technical systems to alarm the support staff.
• Customer-specific know-how with your contact person from the support team.
• Lifetime support of the application with a  sustained service contract.

Premium Custom Service with Definable Features:

• 1-st level support including monitoring of system and fault analysis.
• 2-nd level support with user support and incident management.
• 3-rd level support to solve problems definitely, also including third parties.
  System implementation, migration and development:

System implementation, migration and development:

• Define and implement continuous operational support.
• Analyze, evaluate and implement change requests.
• Fixed-price or under service contract.

Extensive Customer Support for All Services:

• Monthly progress meeting for implementation and migration support.
• Every quarter a jour fixe on services.
• Each year a workshop on customer-specific application strategy.
• Regular quality control of user satisfaction.