Support of the Complete Life Cycle

The stability and performance of your SAP system is our goal. We offer the optimal support for every stage of your installation‘s life cycle.

SALT Solution Services:

• Support for new releases of the SAP environment (e.g. from 4.x to ECC 6 and higher).
• Continuous performance monitoring, on-going optimization of the system and controlling by Balanced-Score-Card.
• Risk assessment and adjustment to the service planning.
• Documentation according to the ITIL guidelines.
• Development and implementation of software improvements (CR's).
• Multilingual support of SAP-standards, Add-Ons and third-party systems by over 30 qualified specialists

Individual Services

We offer individual services to an „off-the-shelf" price. Once the service level has been defined, we will take care of the rest.

Basic Services

• Assurance of a response time within one hour.
• Providing an application-specific infrastructure (customer’s development environment) on the client‘s test system or proprietary hardware.
• Technical equipment for alarming the support staff.
• Customer-specific know-how by a contact person of the Support Team.
• Lifetime support of the application based on a continuously service contract

Premium Services

• Individual services with an ascending range of features.
• Second and third level support.
• Possible first level support (systems monitoring and error analysis) by SALT Solutions.

Change Requests:

• Research, development, evaluation and implementation.
• According to a fixed price or as a part of the service contract.

The extensive customer support forms the basis of the entire service range:

• One Jour-Fixe a quarter, concerning offered services
• One workshop a year, concerning a logistical topic

Approach within the Project

• Responsibilities agreement (service level).
• Definition of service and response times.
• Setting of the time window for Hot Fixes.
• Definition of the production system access.
• Controlling of software transportations.